Privacy Policy

Information We Collect

When you register an account, sign in, or make a purchase on the Ovya platform, we collect certain personal identification information to fulfill your orders and provide a seamless shopping experience.

• • Account & Profile Data: Your name, email address, phone number, password, and communication preferences when you sign up.
• • Shipping & Billing Data: Your detailed delivery address, city, and alternative contact numbers required for logistics and delivery.
• • Payment Information: When you make an online payment (Bkash, Rocket, Nagad, or Credit/Debit Cards), your transaction data is processed. *Note: Ovya does not store your full card numbers or mobile banking PINs on our servers; all payments are processed securely via authorized and encrypted third-party payment gateways.

How We Use Your Information

We use the information we collect in various ways, strictly to improve your shopping experience, including to:

• ✓ Process, pack, ship, and deliver your orders.
• ✓ Send order confirmations, tracking numbers, and delivery updates.
• ✓ Save your addresses for faster checkout on future purchases.
• ✓ Provide customer support, process warranty claims, and handle replacements.
• ✓ Understand and analyze how you use our website to improve our services.
• ✓ Prevent fraudulent transactions, spam accounts, and illegal activities.

Data Protection and Security

We implement strict industry-standard security measures to maintain the safety of your personal information.

Third-Party Sharing (Logistics & Partners)

We respect your privacy and will NEVER sell, rent, or trade your personal information to third-party marketing companies. We only share necessary data with trusted service providers to complete your delivery.

Cookies and Tracking

Ovya uses 'cookies' to optimize your browsing experience. These cookies are used to store information including visitors' preferences, items left in the shopping cart, and the pages on the website that the visitor accessed or visited. You can choose to disable cookies through your individual browser options.

User Rights & Account Management

As a registered user of Ovya, you have complete control over your data.

• • You can log in at any time to update, edit, or change your saved delivery addresses and contact details.
• • If you wish to permanently delete your account and all associated data from our system, you can contact our support team.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our services or applicable laws and regulations in Bangladesh. We advise you to review this page periodically for any changes.